Plan Your Visit: Everything You Need to Know for a Seamless Theatre Experience

Planning your visit to Theatre Under The Stars (TUTS) is easy with this Plan Your Visit guide. Whether you’re attending a show for the first time or are a returning patron, this page ensures you have everything you need for an exceptional experience.

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Arrival Time

Doors open 90 minutes before the performance, and seating begins 30 minutes before the curtain. To accommodate parking in Downtown, we encourage you to arrive at least 45 minutes early to ensure a smooth entry. Come early and enjoy dinner Downtown or a beverage in the lobby.

ACCESSIBLITY

As you plan your visit to Theatre Under The Stars, you may have questions about accessible options. TUTS offers a variety of accessibility services to enhance your experience. From wheelchair-accessible seating to assistive listening devices, we’re here to help. To find out more, visit our Accessibility page.

Attire

From business casual to cocktail attire, dress in what makes you feel comfortable. While formal wear is optional, many guests enjoy dressing up for the occasion.

Box Office

Purchase tickets online, by phone, or in person.

In Person: The box office is located just inside the front of the Hobby Center for the Performing Arts (800 Bagby St in Downtown Houston)
By Phone: 713-558-8887Box Office hours are Monday through Friday from 12 Noon to 6 PM

Online: Check out performances here!

Tickets to performances at Theatre Under The Stars are non-refundable and are not intended for resale.

If you’re unable to attend a performance, you may donate your tickets to Theatre Under The Stars and receive a tax-deductible receipt for your income taxes. Click here to learn more about ticket donations. Please call 713-558-8887 before the performance.

Season tickets subscribers may exchange their tickets for another show or transfer them to another guest. For more information about subscriber benefits, click here. 

Camera and Recorders

The use of cameras and audio recording equipment inside of the theatre is strictly prohibited. Photos are permitted in the lobby areas.

Cell Phones and Other ELectronic Devices

We encourage audiences to take advantage of our selfie-stations and other photo opportunities before the show including photos in front of the step-and-repeat, of your playbill, or at landmarks in Downtown Houston. If you share them on social media, tag us @tutshouston!

However, during the performance, the use of cell phones, recorders, and other electronic devices is strictly prohibited. Please turn off all cell phones and other electronic devices before the performance begins.

Children

Children of all ages are welcome with a purchased ticket. Booster seats may be rented in the Grand Lobby of the Hobby Center. Theatrical performances are reflective of the period in which they were written and the period in which they are performed. Appropriateness of a performance for any specific audience member is a very subjective matter and therefore, we cannot make a recommendation on age or content appropriateness that will apply to everyone. There is always the possibility young or more sensitive audience members might find material to not be suitable for their viewing. To assist in your understanding of this show, please refer to the Study Guide on each show page.

“Lap Seats,” or free tickets for small children who wish to watch the show from an adult’s lap, are not available for our shows. Every individual who enters the theatre must have a purchased ticket.

Directions and Parking

Plan your visit and explore parking options to ensure an easy arrival. Find your route and learn about parking here.

Subscribers who renewed early and unlocked free parking: Don’t forget to bring your parking voucher! TUTS cannot be held responsible for parking costs incurred if you forget your voucher. Your voucher is valid at the Hobby Center Garage and the Theatre District Garage ONLY when entered on RUSK no earlier than 2 hours prior to curtain.

Food and Drinks

Enjoy refreshments in the lobby before the show and during intermission. Drinks are now allowed inside the theater during performances.

Late Arrivals and Emergencies

Late seating is allowed only at appropriate pauses in the performance. Late arrivals will be held in the Theatre lobby by our front of house staff until an appropriate moment in the run of the show.

As you plan your visit to Theatre Under The Stars, you may need to prepare childcare with emergency contact information. In the case of emergencies, provide the sitter with the theater phone number (713-558-8887, option 7) and your seat location including aisle, section, row, and seat number so that we can quickly locate you. Please leave the following information with your sitter or service, so we can quickly locate you in the event of an emergency

Guest Considerations

Help us create a great theater experience for everyone!

Lost and Found

To inquire about a lost item, please call 713-558-8887, Monday through Friday, 10 a.m. to 5 p.m. Lost & Found items are stored for three months, and then donated to charity. 

Season ticket holders have access to special benefits, including free ticket exchanges and discounted seats. Visit our subscriber services page for more details.

Ticket Brokers

You may find tickets to Theatre Under The Stars on sale with ticket brokers. Though brokers are never the primary sales point, they access tickets by purchasing them in the same way as the consumer. Please keep in mind, when you buy from a broker:

• We cannot be responsible for tickets purchased through unauthorized third parties.
• We cannot replace your tickets if they are lost or stolen.
• We cannot exchange your tickets into other performances.
• We cannot issue a refund to you in case of an event cancellation.
• We cannot guarantee that your tickets are valid and therefore, cannot guarantee admittance.
• You may be paying much more than the ticket’s face value.
• We cannot contact you with information regarding time changes, show cancellations or other information.

Help us serve you in the best manner possible. Purchase your tickets directly from Theatre Under The Stars or the Hobby Center Box Office. 

Weather

With rare exceptions, all performances will take place as scheduled, regardless of weather conditions. 

HEALTH AND SAFETY

For a full, up-to-date information about the Hobby Center’s health and safety protocols, click below.