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Plan Your Visit

Whether this is your first visit to TUTS or your fortieth, we want to ensure that you enjoy every moment. If you have any questions about our accommodations or services, please e-mail tuts@tuts.com.

ACCESSIBLITY

The Hobby Center for Performing Arts offers wheelchair seating at the orchestra level and elevator assistance to the balcony level. We also provide assisted listening devices, audio-described performances, and open-captioned performances. Click here for details and ticketing information.

ARRIVAL TIME

Productions begin promptly, so we encourage you to arrive at least 15 minutes early. Doors open 90 minutes before the show and seating begins 30 minutes before the curtain. Come early and browse through Encore, unique show gifts, and enjoy dinner or a beverage in the lobby.

ATTIRE

For many patrons, attending a TUTS show is a special occasion, but formal wear is not required. Attire generally varies from business casual to cocktail dresses and suits. Above all, we want you to feel comfortable.

BOX OFFICE

The box office is located just inside the front of the Hobby Center. You may purchase tickets in person at the box office with no additional service fees.

CAMERAS AND RECORDERS

The use of cameras and audio recording equipment is strictly prohibited.

CELL PHONES, PAGERS AND WATCH ALARMS

Please turn off cell phones, pagers and watch alarms before the performance begins.

CHILDREN

Children of all ages are welcome with a purchased ticket. Booster seats may be rented in the Grand Lobby of the Hobby Center. Theatrical performances are reflective of the period in which they were written and the period in which they are performed. Appropriateness of a performance for any specific audience member is a very subjective matter and therefore, we cannot make a recommendation on age or content appropriateness that will apply to everyone. There is always the possibility young or more sensitive audience members might find material to not be suitable for their viewing. To assist in your understanding of this show, please refer to the Synopsis and the Study Guide on each show page.

"Lap Seats," or free tickets for small children who wish to watch the show from an adults lap, are not available for our shows. Every individual who enters the theatre must have a purchased ticket.

EMERGENCY CONTACT

Please leave the following information with your sitter or service, so we can quickly locate you in the event of an emergency:

  • Theatre phone number: 713.558.TUTS (8887), option 7
  • Your seat location: aisle, section, row, seat number

FOOD & DRINKS

Refreshments are available for purchase in the lobby before the performance and during intermission. Food and drinks are not permitted inside the auditorium.

LATE SEATING POLICY

Patrons arriving late will be seated at the first suitable pause in the performance.

LOST & FOUND

To inquire about a lost item, please call 713.558.TUTS, Monday–Friday, 10 a.m.–5 p.m. Lost & Found items are stored for three months, and then donated to charity.

PATRON CONSIDERATIONS

Please apply fragrance in moderation and refrain from talking or singing during the show.

RUN TIMES

You can view the length of each individual show as well as intermission schedules on the show page.

SHOW MEMORABILIA

Merchandise for all TUTS performances may be purchased at Encore, Unique Gifts Under the Stars the night of the performance or online at www.tuts.com.

TICKETS

You may purchase tickets online, by phone, or in person at the box office. for ticketing information. Tickets are non-refundable. If you’re unable to attend a performance, you may donate your tickets to Theatre Under the Stars and receive a tax-deductible receipt for your income taxes. Click here to learn more about ticket donations. Please call 713.558.8887 before the performance. Season tickets subscribers may exchange their tickets for another show or transfer them to another patron(s).

TICKET BROKERS

The resale of event tickets in Texas is legal. You may well find event tickets on sale at ticket brokers. Though brokers are never the primary sales point, they access tickets by purchasing them in the same way as the consumer. Please keep in mind, when you buy from a broker:

• We cannot be responsible for tickets purchased through unauthorized third parties.
• We cannot replace your tickets if they are lost or stolen.
• We cannot exchange your tickets into other performances.
• We cannot issue a refund to you in case of an event cancellation.
• We cannot guarantee that your tickets are valid and therefore, cannot guarantee admittance.
• You may be paying much more than the ticket’s face value.
• We cannot contact you with information regarding time changes, show cancellations or other information.

Help us serve you in the best manner possible. Buy your tickets only from authorized ticketing agents including Theatre Under The Stars or the Hobby Center Box Office.

USHERS

If you experience any discomfort during a performance, an usher or our house manager will be glad to assist you.

WEATHER

All performances will take place as scheduled, regardless of weather conditions.

 

 

 
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